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Complaints Procedure

Complaints policy

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It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to:


Compliance Department;
Connect IFA Ltd,
39 Station Lane,
Hornchurch,
RM12 6JL


or


call: 01708 676110.


If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk

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Structured mortgage & protection advice for complex income, property and business finance

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📞 03300 272 882

✉  hello@advocatemortgages.co.uk

Advocate Mortgage & Protection Ltd (FRN: 1040611) is an Appointed Representative of Connect IFA Limited (FRN: 441505) which is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (https://register.fca.org.uk/s/) under reference 1040611.

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The FCA do not regulate some forms of Business Buy-to-Let mortgages and Commercial Mortgages to Limited Companies. 

 

The information contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.

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Your property may be repossessed if you do not keep up repayments on your mortgage.

​There will be a fee for mortgage advice. The precise amount will depend upon your circumstances. Your consultant will confirm the amount before you choose to proceed. We usually charge a fee of £199 at application and £299 upon mortgage offer.

Advocate Mortgage & Protection Ltd Registered address: House in the Garden, High Street, Bury, Huntingdon, PE26 2NQ. Registered in England and Wales. No: 16586658.

 

Commission Disclosure: We are a credit broker and not a lender. We have access to an extensive range of lenders. Once we have assessed your needs, we will recommend a lender(s) that provides suitable products to meet your personal circumstances and requirements, though you are not obliged to take our advice or recommendation. Whichever lender we introduce you to, we will typically receive commission from them after completion of the transaction. The amount of commission we receive will normally be a fixed percentage of the amount you borrow from the lender. Commission paid to us may vary depending on the lender and product. However, the amount of commission that we receive does not affect the amount that you pay to that lender under your credit agreement. 

© 2026 Advocate Mortgage & Protection Ltd. All Rights Reserved.

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